The introduction of 101 is the biggest change in the way people can contact the Police since the introduction of 999 in the 1940’s.  The number started working in April and local and national media informed residents about the number.

101 can be used to report things that do not need an emergency response, things like reporting antisocial behaviour, harassment, reporting noisy or rowdy behaviour as well as careless driving (when it is safe and legal to use a phone). It can also be used by the public to contact Neighbourhood Police Teams.

Calls made both from landlines and mobiles will be routed to the home force to be answered, i.e. calls made in Dyfed Powys will go through to the Communications Centre. Calls to the number cost 10pence from both landlines and mobile phones.

The 0845 3302000 number will work in alongside 101 for several months before it is phased out. People calling from outside the Force should dial 01267 222020.

A website has been set up with information about the number and when it should be used www.101cymru.net